Product Concepts
Chatbot Products
Allstate Digital Assistant (ADA)
AI Engineer on high-volume enterprise chatbot helping small business owners sell insurance.
Responsible for implementing, monitoring and deploying conversational knowledge flows on FAQs such as stopping emails, enrolling in insurance and modifying payment plans.
Angelika’s Virtual Assistant (AVA)
Voice prototype describing my background, conversational design skills and working style.
Watch a Demo (with your sound on) below!
Botmock Design Practicum Bot
Built product from conception to prototype in 4 hours using Design Swarms method.
Worked with diverse, virtually distributed team to create use cases, user personas, bot scope, sample scripts, core flow design, error handling and microcopy.
Business Product Concepts
IVR Voice Cloud Migration
Worked with contact center vendors to confirm application requirements, data center equipment and network design diagram.
MBA Global Product Capstone
Designed stepladder product concept with benefits, use cases and wireframes.
Product Concept: Step-Endence is the safer alternative to folding step ladders traditionally found in the home. With two steps and an adjustable, telescoping forward handle, changing a light bulb is no longer a balancing act. This product was designed after Angelika Modawal, Step-Endence CEO who stands 4’11”, voiced her concern over retrieving items from higher areas in her home.
Procter and Gamble Design Thinking Workshop
Designed wallet prototype using the design thinking process (empathize, define, ideate, prototype, test).